Support

Email [email protected] and we'll get back to you, usually within two working days. Tell us the game, your device and what happened.

I bought something and didn't get it

Open the game's Settings and tap Restore purchases. If it's still missing, email us with the date and the receipt from Apple or Google.

How do I get a refund?

Purchases go through Apple or Google, so refunds do too. On iPhone use reportaproblem.apple.com. On Android use your Google Play order history. Your rights under the Australian Consumer Law aren't affected.

I lost my progress

Progress is saved on your device. Deleting the game, clearing its data or changing phones removes it, and we can't restore it from our side. Purchases you've made can be restored with Restore purchases.

Can I turn ads off?

The Remove ads purchase stops ad breaks for good. Rewarded videos stay optional: they only play when you choose one for a reward.

How do I change ad and privacy choices?

In the game, open Settings and tap Privacy choices. On iPhone you can also go to Settings › Privacy & Security › Tracking. On Android, go to Settings › Privacy › Ads to reset or delete your advertising ID.

How do I delete my data?

In the game, Settings › Reset progress deletes everything stored on your device. For data held by our analytics and ad partners, email us and we'll handle the request as our privacy policy explains.

The game is too hard or too easy

Tell us the level number. The game already eases off when you're stuck, and hard levels are marked before you start.